Privacy policy

This Privacy Policy explains how Zaha Boutique ("we", "our", "us") collects, uses, and discloses your personal information when you visit or make a purchase from www.zahadxb.com (the “Site”). By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect information to provide and improve our services when you shop with us in the UAE or other regions.

a. Personal Information You Provide

  • Contact Details: Name, phone number, email address, and shipping/billing address.
  • Order Information: Billing details, shipping details, and payment confirmation (processed via secure payment gateways such as Stripe).
  • Account Information: Username and password (if you create an account).
  • Customer Communications: Information provided when you contact our customer service team.

b. Usage Information

We automatically collect data about how you use the Site, including:

  • IP address, browser type, device details, and pages visited.
  • Cookies and similar technologies to improve functionality, personalize content, and perform analytics (via Shopify, Google Analytics, and Facebook Pixel).

2. How We Use Your Information

We use your data to:

  • Process Orders: Manage payments, fulfil purchases, and coordinate shipping across the UAE. 
  • Account Management: Secure your account and provide personalized service.
  • Marketing: Send promotional emails (only if you consent) and tailor advertising using cookies and tracking tools.
  • Security & Fraud Prevention: Detect and prevent unauthorized transactions.
  • Service Improvement: Analyse usage patterns to enhance the shopping experience.

3. Cookies & Tracking

We use cookies to:

  • Enable essential site functionality.
  • Store your currency/location preferences (for example, to display prices in AED, GBP, or USD).
  • Perform analytics and marketing.

You may disable cookies in your browser settings, but some features may not work as intended.

4. International Data Transfers

Your personal information may be stored and processed in Dubai (UAE), the United Kingdom, the United States, or other countries where our service providers operate.
We take reasonable steps to ensure your data is protected under applicable privacy laws (including UAE law, GDPR/UK GDPR, and CCPA where applicable).

5. Data Sharing

We share information only as needed to provide our services:

  • Service Providers: Shopify (website hosting), Stripe (payment processing), logistics partners (for UAE, UK & USA shipping), and marketing tools (e.g., Facebook Pixel, Google Analytics).
  • Legal Requirements: We may disclose information if required by law or to protect our rights.

All third parties are required to protect your information in compliance with applicable privacy regulations.

6. Data Security

We use industry-standard measures to protect your data.
However, no method of transmission over the internet is 100% secure. Please keep your account credentials confidential.

7. Retention

We retain your personal information only as long as necessary to fulfil orders, comply with legal obligations, or resolve disputes.