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1. Processing Time
All orders are processed within 1–2 business days (excluding Sunday and UAE public holidays).
You will receive a confirmation email with tracking information once your order has been shipped.
2. Third-Party Logistics Providers
We partner with trusted third-party logistics providers for all deliveries.
While we work closely with these providers to ensure timely delivery, Zaha Boutique is not responsible for delays caused by customs, weather, or courier issues.
3. Delivery Issues
If you experience any delivery issues (such as delays, missing packages, or damaged goods), please contact us at hellozahadxb@gmail.com with your order number.
We will liaise with our logistics partners to resolve the matter promptly.
4. Incorrect Shipping Information
Please ensure that all shipping information provided at checkout is accurate and complete.
Zaha Boutique is not responsible for delays, additional charges, or misdeliveries caused by incorrect or incomplete details.
5. Undeliverable Packages
If a package is returned to us as undeliverable due to incorrect address information, re-delivery will incur a standard shipping fee.